We collect what we need to monitor your flights and nothing more. We do not sell your data and we do not use it for advertising.
01Who we are
LateGate is operated by WebShareSolutions LLC. This policy covers the LateGate mobile app (the "App") and the website at lategate.app (the "Site"). For any privacy question or request, contact us.
02Data we collect in the App
Account data
Your email address and a password (stored only as a salted hash), or, if you use Sign in with Apple, the identifier and email address Apple provides, which may be a private relay address.
Flights you monitor
The flight number, route and date of each flight you add, the status history of that flight, and the alerts we sent you about it.
Device tokens
Push notification and Live Activity tokens issued by Apple, so we can deliver alerts to your device.
Purchases
A record of your in-app purchases and subscription status, as confirmed to us by Apple. We never receive your payment card details.
Issue reports
If you report an issue on a flight you are monitoring, we record your account, the flight, what you reported and when. Other users see the report only as an anonymous, aggregated signal.
Delay Concierge requests
When you use the Delay Concierge, we process your flight details, the delay information, the situation you describe and any follow-up questions you type. We also keep a count of your requests to apply fair-use limits. See section 5.
Technical logs
Request times, IP addresses and error events, used for security, rate limiting and debugging.
03Data we collect on the Site
The Site does not use advertising or analytics cookies.
- Server logs. Like most websites, our server records your IP address, browser type and the pages requested.
- Contact form. If you send us a message, we receive your name, email address and message, and keep the correspondence for as long as needed to deal with it.
- Spam protection. The contact page, and only that page, uses Google reCAPTCHA to tell people from bots. reCAPTCHA collects device and browser information, may set cookies, and sends it to Google, whose privacy policy applies.
- Fonts. The Site loads its typeface from Google Fonts, which means your browser makes a request to Google's servers and Google receives your IP address.
04How we use your data
- To create and manage your account, including email verification and password resets
- To monitor the flights you add and send you alerts
- To provide the features of your tier and confirm your purchases
- To show aggregated issue reports to passengers on the same flight
- To generate Delay Concierge responses
- To keep the service secure and prevent abuse
- To answer your support requests and meet our legal obligations
We do not sell your personal data, share it for advertising, or build advertising profiles.
05Who we share data with
We use a small number of service providers. Each receives only what it needs.
Requests to flight data, airport status and routing providers contain no account information. Those providers do not know which user a request relates to.
We may also disclose data where the law requires it, or as part of a sale or reorganization of the business, in which case this policy continues to apply to it.
06The Delay Concierge and AI processing
The Delay Concierge is powered by a large language model provided by Anthropic. When you use it, we send Anthropic's API your flight number, route, times and status, the reported delay reason, relevant FAA status and airline policy information, the situation you select (for example, at the gate or on board), and the text of any questions you ask.
We do not send your name, email address or account identifier. Please do not type personal details you would not want processed into the Concierge chat.
Anthropic processes this data on our behalf under its commercial terms and privacy policy.
07Affiliate links
If you tap a link to a booking or claims partner, you leave LateGate and that partner's own privacy policy applies. We may receive a commission if you make a purchase. We do not pass your account details to partners.
08Storage and security
Your data is stored on servers hosted with Amazon Web Services in the United States. Passwords are stored as one-way hashes, all traffic is encrypted in transit with TLS, session and verification tokens are short-lived, and access to production systems is restricted.
No system is perfectly secure. If a breach affects your data, we will notify you as the law requires.
09How long we keep it
We keep your account data for as long as your account exists. When you delete your account in the App, we delete your profile, monitored flights, issue reports and device and session tokens. We may keep purchase records where needed for tax, accounting or fraud prevention, and security logs for a limited period.
10Your choices and rights
- Notifications: turn them off at any time in your device settings.
- Delete your account: from within the App, at any time.
- Access, correction, deletion and portability: depending on where you live (for example in the EEA, the UK or California), you may have the right to ask for a copy of your data, to have it corrected or erased, to object to or restrict certain processing, and to receive it in a portable format.
To make a request, contact us. We will respond within 30 days. We will not treat you differently for exercising these rights.
Where EU or UK data protection law applies, we process your data to perform our contract with you (providing the service), on the basis of our legitimate interests (security and improving the service), and to comply with legal obligations. If you are in the EEA or the UK and are not satisfied with our response, you can complain to your local data protection authority.
11Children
LateGate is not directed at children under 13 and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.
12Changes to this policy
We may update this policy from time to time. We will change the date at the top of the page, and where the law requires it we will notify you by email or in the App.
13Contact
For privacy questions or to exercise your rights, contact us.