LateGate Concierge · $3.99 a month
Someone in your corner when the flight falls apart.
Concierge gives you Delay Concierge, an AI assistant that explains how your airline's policies apply to your situation, what you're entitled to, and exactly what to say at the desk. Plus full LateGate Watch monitoring on up to three trips at once.
Subscribe in the app · Cancel anytime in your App Store settings
Delay Concierge
My 6pm to Denver was cancelled and they rebooked me tomorrow at 2pm. What do I ask for?
Your airline's cancellation policy covers rebooking, and depending on the cause, a hotel and meals while you wait. Here's what to say:
"Can you put me on the earliest flight tonight, including on a partner airline? If I'm stuck overnight, I'd like a hotel and meal voucher."
Example conversation, for illustration.
The problem
The hardest part of a cancellation is the conversation at the desk.
You've been in line for forty minutes. You get ninety seconds with a tired agent. You're not sure what you're entitled to, you don't want to sound unreasonable, and whatever they offer first is usually what you end up with.
Concierge is the friend who knows the rules, on your phone, while you're still in line. It tells you what the airline owes you and gives you the words to ask for it.
7 ways Concierge has your back when travel goes wrong
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It reads the fine print so you don't have to
The problem: Your airline's policy is pages of legal language, and you have a few minutes before you reach the front of the line.
How Concierge solves it: Describe what happened in your own words. Delay Concierge explains how your airline's policy applies to your situation, in plain English.
Delay Concierge · AI assistant
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It tells you exactly what to say
The problem: You know you're owed something, but you're not sure how to ask without starting an argument.
How Concierge solves it: Delay Concierge gives you clear, polite wording for the desk or the phone, so you ask for the right thing the first time, calmly and with confidence.
Delay Concierge · What to say
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It keeps up as the situation changes
The problem: A two-hour delay turns into a cancellation, then an overnight stay. The answer from an hour ago no longer fits.
How Concierge solves it: Keep asking as things change: 30 messages a day, up to 300 a month. Enough to get you through a bad day of travel from first alert to hotel check-in.
30 messages a day · 300 a month
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It watches the whole family, not just you
The problem: You're flying out, your partner's on a different flight, and your kid is coming home from college the same weekend.
How Concierge solves it: Monitor up to three trips at once, including flights you're not on. Every trip gets the same real-time alerts, so nobody's flight surprises you.
Up to 3 trips at once
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You hear about trouble first, on every trip
The problem: By the time the airport announces a change, the rebooking line has already formed.
How Concierge solves it: Everything in Watch is included: delays, diversions, cancellations and gate changes on your lock screen, often before the announcement, plus a live risk score for every connection.
Real-time alerts · Connection Watch
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It finds the ways home the agent won't mention
The problem: The airline rebooks you hours later, and that's the only option on the agent's screen.
How Concierge solves it: See alternatives on other airlines, from nearby airports, and the option of driving, then ask Delay Concierge which one makes sense for you.
Alternate-flight search
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It costs less than an airport coffee each month
The problem: If you fly a few times a season, paying trip by trip adds up, and the bad day always comes on the trip you didn't cover.
How Concierge solves it: $3.99 a month covers up to three trips at a time plus Delay Concierge. Cancel anytime in your App Store settings.
LateGate Concierge · $3.99 a month
Trackers tell you what happened. Watch tells you what to do. Concierge helps you say it.
The airline has a script for disruptions. Now you have one too.
Flight trackers
Show you a delay. Then you're on your own.
LateGate Watch
Tells you what changed, what you're owed, and every way home.
LateGate Concierge
Adds an assistant who explains your situation and gives you the words to use.
One trip, or every trip.
Watch a single trip for $0.99, or let Concierge cover your travel all month.
Watch
$0.99 per trip
- One flight or connecting pair
- Connection Watch and every real-time alert
- Alternate-flight search
- No subscription
Concierge
$3.99 per month
- Everything in Watch
- Up to three trips at once
- Delay Concierge AI assistant
- 30 messages a day, up to 300 a month
Quick answers
Is Delay Concierge a real person?
No. It's an AI assistant that explains how airline policies apply to your situation and suggests what to say. It doesn't contact the airline for you, and it isn't legal advice.
How many questions can I ask?
Up to 30 messages a day and 300 a month.
Can I watch flights I'm not on?
Yes. Any of your three trips can be someone else's, like a partner, a parent or a pickup.
Should I get Watch or Concierge?
If you have one trip coming up, Watch at $0.99 covers it. If you fly often, travel with family, or want help with what to say when things go wrong, Concierge is the better fit.
Walk up to the desk knowing what to say.
Download LateGate free and start Concierge in the app.