Flight disruption guides
What to do, what to ask for and what you are owed when a flight goes wrong.
Before you fly
How to book, pack and plan so that a delayed or cancelled flight costs you as little time as possible.
Delayed flights
What to do when your flight is delayed in the US: how to find the real cause, when you can get a refund, and what airlines have committed to provide.
Cancelled flights
What to do when your flight is cancelled in the US: your right to a refund, how rebooking works, and when the airline covers meals and a hotel.
Missed connections
How connecting flights work when the first leg is late: minimum connection times, who rebooks you, and what changes if you booked separate tickets.
Passenger rights
A plain-English guide to US Department of Transportation rules on refunds, denied boarding compensation and tarmac delays.
Airline policies
What each major US airline commits to when a flight is delayed or cancelled: rebooking, meals, hotels and compensation, in plain English.