What Allegiant Air has committed to in writing when your flight is delayed or cancelled, summarized from its customer service plan, contract of carriage and tarmac delay plan. Most of these commitments apply only when the cause is within Allegiant's control.
The short version
- Rebooking on Allegiant, or on an Allegiant partner airline, for disruptions within Allegiant's control.
- A meal voucher at 3 hours and a hotel overnight, for controllable disruptions.
- No committed travel credits or cash.
Allegiant at a glance
For delays and cancellations within Allegiant's control.
| Rebooking on Allegiant | Yes, at no cost |
|---|---|
| Rebooking on another airline | Yes, with conditions |
| Meals | Yes, after 3 hours |
| Hotel for an overnight delay | Yes, with conditions |
| Transport to the hotel | Yes |
| Credits, points or vouchers | None committed |
| Cash compensation | No |
When the delay or cancellation is Allegiant's fault
These commitments apply when the cause is within the airline's control, such as maintenance, crew or its own systems. See controllable vs. uncontrollable delays.
Rebooking on Allegiant
Rebooked on the next available Allegiant flight at no additional cost.
Delays or cancellations within Allegiant's control. If you choose not to rebook, Allegiant processes a full refund including taxes and ancillary fees. Customer service plan effective May 21, 2024.
Rebooking on another airline
Rebooked on the next available flight on an Allegiant airline partner at no additional cost.
Delays or cancellations within Allegiant's control.
Meals
Meal voucher for use inside the airport, or an appropriate meal and beverage, if a flight is delayed 3 hours or more for a reason within Allegiant's control.
Hotel
Hotel accommodations when available, or compensation/reimbursement for reasonable overnight accommodation expenses, when a delay or cancellation within Allegiant's control requires an overnight stay.
Transport to and from the hotel
If ground transportation to and from overnight accommodations is not available, Allegiant reimburses reasonable ground transportation expenses.
Credits, points or vouchers Not committed
Allegiant's customer service plan does not commit to travel credits or vouchers for delays or cancellations.
Cash compensation Not committed
No cash compensation. A full refund is available if you choose not to rebook.
Contract of carriage (effective July 21, 2026): Allegiant is not liable for consequential damages or incidental costs. Refunds processed within 7 business days (card) or 20 calendar days (cash/check) of full documentation.
When the cause is weather or air traffic control
For disruptions outside Allegiant's control, expect rebooking on Allegiant's own flights and little else: the meal, hotel and compensation commitments above generally do not apply. Ask anyway about discounted hotel rates, and check whether your own trip delay cover pays. If you are not sure the cause really is weather, see how to check.
Refunds
Whatever the cause, if Allegiant cancels your flight, or delays or changes it significantly (three hours or more domestic, six or more international), and you choose not to travel, you are entitled to a refund to your original form of payment under US rules. You do not have to accept a credit instead. See the DOT refund rule.
Tarmac delays
- Passengers get the opportunity to deplane before a tarmac delay at a US airport exceeds 3 hours (domestic flights). Exceptions: the pilot-in-command determines deplaning would jeopardize safety or security, or air traffic control advises that returning would significantly disrupt airport operations.
- Passengers get the opportunity to deplane before a tarmac delay at a US airport exceeds 4 hours (international flights).
- Adequate food (e.g. snack foods such as pretzels or granola bars) and water or other non-alcoholic beverages no later than 2 hours after the start of the tarmac delay.
- Operable restroom facilities, comfortable cabin temperatures and adequate medical attention if needed. Status notification when the delay exceeds 30 minutes, including the reasons if known. Applies to diverted flights. Plan coordinated with airport authorities, CBP and TSA.
- Allegiant's tarmac delay plan does not provide any passenger compensation for tarmac delays.
These match the federal rules. See tarmac delay rules.
How to use this at the airport
- Ask the gate agent what is causing the delay, and note the answer.
- Ask for what Allegiant commits to, by name. Many commitments are only provided on request. Here is what to say.
- If you pay for something yourself that Allegiant commits to cover, keep the receipts and claim afterwards. If it refuses, see how to file a complaint with the DOT.
Sources
Summarized from Allegiant's published documents, last checked October 2, 2026. Airlines update these documents, so check the current version before you rely on a specific detail.
- allegiantair.com/customer-service-plan
- allegiantair.com/contract-carriage
- allegiantair.com/tarmac-delay-contingency-plan
Compare with other airlines
See how Allegiant compares with other US airlines on the airline policies page.
This guide is general information for US travelers, not legal advice. Rules and airline commitments change; check with your airline or the US Department of Transportation for your specific situation.