What Breeze Airways has committed to in writing when your flight is delayed or cancelled, summarized from its customer service plan, contract of carriage and tarmac delay plan. Most of these commitments apply only when the cause is within Breeze's control.
The short version
- Free changes when your flight is cancelled, changed, or delayed more than 2 hours, if you rebook within 14 days on the same route.
- No committed meals, hotel or transport. Breeze may offer limited vouchers or reimbursement as a courtesy.
- No rebooking on other airlines.
Breeze at a glance
For delays and cancellations within Breeze's control.
| Rebooking on Breeze | Yes, at no cost (after 2 hours) |
|---|---|
| Rebooking on another airline | No |
| Meals | No commitment |
| Hotel for an overnight delay | No commitment |
| Transport to the hotel | No commitment |
| Credits, points or vouchers | Courtesy only |
| Cash compensation | No |
When the delay or cancellation is Breeze's fault
These commitments apply when the cause is within the airline's control, such as maintenance, crew or its own systems. See controllable vs. uncontrollable delays.
Rebooking on Breeze
Breeze may offer rebooking on the first Breeze flight with seats available to your original destination. Itinerary changes are made without charge or fare difference when affected by a canceled flight, a modified flight, an eligible schedule change, or a delay exceeding 2 hours from the original departure time.
Updated itinerary must have the same departure and arrival airports and be rebooked within 14 days of the original departure date. Contract of carriage updated March 20, 2025.
Rebooking on another airline Not committed
With limited exceptions and at Breeze's sole discretion, Breeze will not reimburse Guests for flights booked on other carriers.
Meals Not committed
Breeze does not commit to meals or meal vouchers. Limited electronic vouchers and/or expense reimbursement may be provided solely as a courtesy.
Not offered when the cause is severe weather, air traffic control or other issues outside Breeze's control.
Hotel Not committed
Breeze does not commit to hotel accommodations. Limited electronic vouchers and/or expense reimbursement may be provided solely as a courtesy.
Not offered when the cause is severe weather, air traffic control or other issues outside Breeze's control.
Transport to and from the hotel Not committed
Breeze does not commit to ground transportation to or from a hotel.
Credits, points or vouchers Not committed
No committed credit. Breeze may issue credits or limited electronic vouchers as a courtesy and is under no obligation to do so.
Guest Service Plan (effective September 8, 2023): efforts may include rescheduling flights and/or issuing credits or refunds.
Cash compensation Not committed
No cash compensation. For a significantly delayed or changed flight Guests may be entitled to a refund consistent with DOT regulations.
No expense reimbursement or additional compensation beyond DOT requirements when the cause is outside Breeze's control.
When the cause is weather or air traffic control
For disruptions outside Breeze's control, expect rebooking on Breeze's own flights and little else: the meal, hotel and compensation commitments above generally do not apply. Ask anyway about discounted hotel rates, and check whether your own trip delay cover pays. If you are not sure the cause really is weather, see how to check.
Refunds
Whatever the cause, if Breeze cancels your flight, or delays or changes it significantly (three hours or more domestic, six or more international), and you choose not to travel, you are entitled to a refund to your original form of payment under US rules. You do not have to accept a credit instead. See the DOT refund rule.
Tarmac delays
- Passengers get the opportunity to deplane before a tarmac delay at a US airport exceeds 3 hours (domestic flights). Exceptions: the pilot-in-command determines deplaning would jeopardize safety or security; air traffic control advises that returning would significantly disrupt airport operations; or a departing flight begins returning to a disembarkation point within the time limit. Plan updated January 23, 2025.
- Passengers get the opportunity to deplane before a tarmac delay at a US airport exceeds 4 hours (international flights).
- Adequate food and drinking water for all Guests no later than 2 hours after the start of the tarmac delay. Unless the pilot-in-command determines it cannot be done due to safety or security reasons.
- Operable lavatory facilities, comfortable cabin air temperatures and adequate medical attention if needed. Status notification when the tarmac delay exceeds 30 minutes, and timely notice each time the opportunity to deplane exists. Plan coordinated with airport authorities, CBP and TSA; facilities and gates shared in an emergency.
- Breeze's tarmac delay plan does not provide any passenger compensation for tarmac delays.
These match the federal rules. See tarmac delay rules.
How to use this at the airport
- Ask the gate agent what is causing the delay, and note the answer.
- Ask for what Breeze commits to, by name. Many commitments are only provided on request. Here is what to say.
- If you pay for something yourself that Breeze commits to cover, keep the receipts and claim afterwards. If it refuses, see how to file a complaint with the DOT.
Sources
Summarized from Breeze's published documents, last checked October 2, 2026. Airlines update these documents, so check the current version before you rely on a specific detail.
- media.flybreeze.com/docs/policies/contractofcarriage.pdf
- flybreeze.com/service-plan
- flybreeze.com/tarmac-delay-plan
Compare with other airlines
See how Breeze compares with other US airlines on the airline policies page.
This guide is general information for US travelers, not legal advice. Rules and airline commitments change; check with your airline or the US Department of Transportation for your specific situation.